When do I receive my order?
Step 1:Â Pick the product of your choice.
Step 2:Â Click on ADD TO CART.
Step 3:Â Click on VIEW CART
Step 4:Â Click on PROCEED TO CHECKOUT
Step 5:Â Fill out your personal details required for the delivery of your order.
Step 6:Â Choose a payment option most convenient to you.
Step 7:Â Confirm & place your order.
For any further questions, you can call our helpdesk at: +91 8943 33 99 55
care@punjabfragrances
How do I know that my order is confirmed?
For all pre-paid orders, the confirmation status will be automatically updated in the ‘My Account’ section. If your chosen mode of payment is Cash On Delivery, you will get a call or an email from a Punjab Fragrances representative, on your registered contact details, asking you to confirm the order details. Once you have confirmed the same, the order will be processed immediately.
Do I have to have an account to place an order?
No, you can place an order using guest checkout without having an account. However, we strongly reccomend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.
How do I cancel my order?
If you wish to cancel your order, you can do so by sending us an email at care@chandanveda.com. You can also call our Customer Care at 9876543210 (Timings: 9:30 am-5 pm IST), within 24 hours of placing the order.
What is Cash on Delivery (COD)?
If you are uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees.
How do I avail of the COD facility?
COD facility is available on orders of INR. 3,000/- & above. You can use our pin code finder to check if the COD facility is available at your delivery address.
Would I be charged for availing of the COD option?
There’s no specific charge to avail COD on any order. However, there is a flat shipping charge of INR. 65/- if your total order value is less than INR. 475/-.
How does the delivery process work?
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.
By when can I expect delivery of my order?
While we will endeavour to deliver your order at the earliest, we request you to bear with possible delays due to restrictions in movement within India and internationally. Delays are likely to be longer for areas that are sealed, as we will only be able to attempt delivery once the locality is unsealed. We appreciate your understanding and are committed to delivering your order as soon as possible.
Why was my order payment rejected?
There are various reasons why this may have happened ranging from validity of card/net banking details, insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.
What payment types do you offer?
For Domestic orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Net banking methods.
For International Orders: You can pay for purchases using credit card (applicable to all countries) or debit card (applicable to select countries) only.
Why was my order payment rejected?
While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have regarding your order, please contact our Customer Care within 7 business days of your order delivery
What is your Online Return Policy?
If you are not satisfied with the product ordered or are disappointed with the product or service, we would like to know your feedback to serve you better.
We strongly believe in the quality of our products and wish for you to be completely satisfied with your purchase. However, on the rare occasion that you may be unsatisfied with a purchase, please see our Returns and Refunds Policy for more information on online returns.
How will I get a refund for my cancelled orders and how long will this process take?
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of your request and will reflect as per your bank guidelines, usually within 10 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care at 9876543210 (Timings: 9:30 am-5 pm IST) Monday to Friday or email us at care@chandanveda.com.
